This property is managed by a professional host.

Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. Safety features at this property include a carbon monoxide detector, a smoke detector, and a security systemĬharges for extra guests may apply and vary according to property policy.Ī cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. This property accepts credit cards cash is not accepted Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Extra-person charges may apply and vary depending on property policy I understand that this can be frustrating which is why I immediately had an engineer to your room to fix it when you reported it and I'm thankful he was able to do so. Unfortunately as this is a technical failure, it is entirely unpredictable as to when it will occur. As for the AC issue, it is known that thermostats fail occasionally causing the problem you described, for which we are sorry. We have taken the necessary steps to address this incident with our team members involved in the hope that we may avoid such situations in the future and, should a human error of this kind happen again, we are better prepared to handle it in a more appropriate and immediate manner. There is no acceptable excuse for this incident and we take full responsibility which is the reason we immediately decided that we would not charge you for that night, as a gesture of our sincerest apology. I absolutely understand your concern and truly apologize for the upset our mistake caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for completing the review regarding your recent stay at our property.

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